**Laundry Service Terms and Conditions**

**1. Introduction** 
By using Happy Hamper's laundry services, you agree to be bound by the following terms and conditions. These terms apply to all services provided by Happy Hamper

**2. Services Offered** 
We provide laundry pickup, cleaning, folding, and delivery services. All services are subject to availability and may vary by location. All services to be done in Abingdon VA unless otherwise discuss with both parties. Fees apply outside of service area.

**3. Pickup & Delivery** 
- Customers must ensure laundry is ready for pickup at the scheduled time.
- We are not responsible for delays caused by customer unavailability or incorrect information.
- Missed pickups or deliveries may incur a fee.
-All items will be in appropriate Hamper or plastic bags.

**4. Garment Care & Handling** 
- We follow manufacturer labels for cleaning methods unless instructed otherwise by the customer.
- We are not liable for damage due to defects, improper labeling, previous damage, or fragile items.
- Stain removal is attempted but not guaranteed.

**5. Lost or Damaged Items** 
- Any claims for lost or damaged items must be reported within 24 hours of delivery.

**6. Customer Responsibility** 
- Customers must not send items that are heavily soiled with hazardous or illegal substances.
- We reserve the right to refuse service for any items deemed unsafe or unsuitable.

**7. Payment** 
- Full payment is due upon service completion or as per agreed billing schedule.
- Accepted payment methods include cash, PayPal, Venmo.

**8. Cancellation & Refund Policy** 
- Cancellations must be made at least 4 hours prior to scheduled pickup.
- No refunds will be issued for services already rendered.

**9. Privacy** 
- Customer information is kept confidential and used solely for service-related purposes.

**10. Changes to Terms** 
Happy Hamper reserves the right to update these terms at any time. Continued use of our services implies acceptance of the revised terms.

**Contact Information** 
For questions or concerns, contact us at: 276-494-1563
Lana Arnold
email: happyhamper2025@gmail.com
P: 276-494-1563